“Sandy Hein discusses the importance of listening to your counterpart to achieve trust-based influence.“ In this video, world renowned negotiator, Chris Voss team member, Sandy Hein, talks about: Listening to Understand | Improve Your Negotiation Skills | Sandy Hein
Chris Voss | CEO & Founder, Author | The Black Swan Group Chris has 24 years of FBI experience and was the former FBI Lead International Kidnapping Negotiator. Chris is the author of negotiation best-seller, “Never Split The Difference.”
Sandy Hein | Negotiation Instructor and Coach | The Black Swan Group Sandy began her career as a police officer in Alexandria, Virginia, and wore many hats during her 23-year stint there, including 10 years as a hostage negotiator. She has been with the Black Swan Group since December 2011 and transitioned to a full-time role in July 2020.
Listening to Understand | Improve Your Negotiation Skills | Sandy Hein
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