“When you are under incredible stress, would you rather respond with a logical response, or let your emotions take over? How about when you are being verbally attacked? In this video, Troy Smith and Brandon Voss dive into the neuroscience behind stress and how it affects our response to attacks, and what we can do to be more in control of our emotions.“ In this video, world renowned negotiator, Chris Voss team members, Troy Smith and Brandon Voss talk about: How to Respond When You Get Attacked | Lead with Emotional Intelligence | Troy Smith
Chris Voss | CEO & Founder, Author | The Black Swan Group Chris has 24 years of FBI experience and was the former FBI Lead International Kidnapping Negotiator. Chris is the author of negotiation best-seller, “Never Split The Difference.”
Troy Smith | Negotiation Instructor & Coach | The Black Swan Group Troy is a retired San Antonio Police officer who spent 23 years with the department. During his career, Troy was involved in more than 300 hostage negotiations, including 270 as a lead negotiator, and never lost one.
Brandon Voss | President | The Black Swan Group Brandon is an expert trainer, coach and the thought leader behind negotiator personality types. In addition to leading up corporate training, Brandon manages the behind-the-scenes of the business.
How to Respond When You Get Attacked | Lead with Emotional Intelligence | Troy Smith
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