Are you failing to empathize? In this video, world renowned negotiator, Chris Voss team member, Derek Gaunt talks about: How Failing to Empathize Can Cost You Thousands of Dollars (And Other Deal Killers That Cost You)
Chris Voss | CEO & Founder, Author | The Black Swan Group Chris has 24 years of FBI experience and was the former FBI Lead International Kidnapping Negotiator. Chris is the author of negotiation best-seller, “Never Split The Difference.”
Derek Gaunt | Expert Trainer, Coach, Author | The Black Swan Group With 29 years of experience, Derek has commanded and trained police department hostage negotiation teams. An expert trainer and coach, Derek has trained across the US and around the world. He is the author of Ego, Authority, Failure.
How Failing to Empathize Can Cost You Thousands of Dollars (And Other Deal Killers That Cost You)
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