“Dynamic Silence is the process of using silence to create an awkward space that the other side will then fill with more information. In this video, Sandy Hein shares how to use Dynamic Silence after you’ve communicated something designed to nurture and encourage collaboration.“ In this video, world renowned negotiator, Chris Voss team member, Sandy Hein, talks about: How Dynamic Silence can benefit YOUR Negotiations | Sandy Hein
Chris Voss | CEO & Founder, Author | The Black Swan Group Chris has 24 years of FBI experience and was the former FBI Lead International Kidnapping Negotiator. Chris is the author of negotiation best-seller, “Never Split The Difference.”
Sandy Hein | Negotiation Instructor and Coach | The Black Swan Group Sandy began her career as a police officer in Alexandria, Virginia, and wore many hats during her 23-year stint there, including 10 years as a hostage negotiator. She has been with the Black Swan Group since December 2011 and transitioned to a full-time role in July 2020.
How Dynamic Silence can benefit YOUR Negotiations | Sandy Hein
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