Coach Don Fieselman gives the 2 things beginner negotiators should be focusing on to grow their skills: apologies and low-stakes practice. By apologizing, you can show humility, responsibility, and respect–essential and vital attributes to building long-term rapport.
Chris Voss | CEO & Founder, Author | The Black Swan Group Chris has 24 years of FBI experience and was the former FBI Lead International Kidnapping Negotiator. Chris is the author of negotiation best-seller, “Never Split The Difference.”
2 Tips: Make More Money
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