“A Summary™ is exactly what it sounds like: a recap of the entire conversation up to that point. When you deliver a Summary the right way, the other side has no choice but to respond with the two magic words negotiators should always be fishing for: That’s Right.“ In this video, world renowned negotiator, Chris Voss team member, Derek Gaunt talks about: #1 Way To BEGIN and END Every Negotiation | Build Rapport & Trust With Clients | Derek Gaunt
Chris Voss | CEO & Founder, Author | The Black Swan Group Chris has 24 years of FBI experience and was the former FBI Lead International Kidnapping Negotiator. Chris is the author of negotiation best-seller, “Never Split The Difference.”
Derek Gaunt | Expert Trainer, Coach, Author | The Black Swan Group With 29 years of experience, Derek has commanded and trained police department hostage negotiation teams. An expert trainer and coach, Derek has trained across the US and around the world. He is the author of Ego, Authority, Failure.
#1 Way To BEGIN and END Every Negotiation | Build Rapport & Trust With Clients | Derek Gaunt
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